SERVICE

In order to provide our customers with best-in-class service, our personnel are factory-trained and National Fireplace Institute (NFI) certified. Since 1999, we have installed thousands of fireplaces, stoves, and inserts in the Greater Boston area and beyond. We take pride in the quality and variety of products that we offer and install. We recognize that proper installation and maintenance are crucial factors for safe and reliable operation to ensure years of care free enjoyment. Our in-house service technicians can provide a variety of maintenance and warranty work on fireplaces and stoves. In order to save you the time and expense, we recommend that the homeowner take the following steps:

• Reference your owner’s manual to familiarize yourself with your purchase. Understanding how your product works will help you have a more enjoyable ownership experience.
• Visit the manufacturer’s website. They frequently have trouble-shooting guides and FAQ sections, as well as owner manuals for downloading.
• Refer to our FAQs on this website.